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Frequently Asked Questions
Lingerie Fox AUSTRALIA
Not at this time, Lingerie Fox is an online only store, we do not have try on services or pick up's available. Please see our Efficient Shipping & Delivery: Get Your Order Fast and Hassle-free, For more information on time frames for shipping and delivery.
Exciting news for our international clientele – Lingerie Fox happily ships worldwide! Simply input your delivery address during checkout to calculate the shipping costs for your desired destination. Choose between Standard or Express International shipping options and refer to our Shipping & Delivery section for estimated delivery times. to calculate the shipping charges to your country, please enter your delivery address int the checkout for an accurate shipping charge with Standard post or Express International. Delivery times can be found in Shipping & Delivery
It depends on where you are. Orders processed the Gold Coast Australia will take 5-10 business days to arrive with standanrd post, Express Post will take 1-4 days. Overseas deliveries can take anywhere from 7-25 days depending on your location and whether Express Post is selected at the checkout or Standard Post. Delivery details will be provided in your confirmation email once shipped, see our full shipping and delivery guides.
The delivery time frames given are estimates provided by Australia Post, we have no control over delays within the postal service which can happen from time to time, please ensure you allow an adequate amount of time to receive your parcel for your event to avoid any disappointment, we do not offer guarantees on delivery time frames. Public holidays will affect deliveries and may cause delays within Australia Post.
Finding the ideal lingerie that fits like a glove can be a daunting task, but fear not, as we have you covered with our trusty size guide. Whether you're in search of the perfect bra, panties, or bodysuit, knowing your precise measurements is key to feeling comfortable and confident in your undergarments.
To embark on your journey towards finding the perfect fit, simply refer to our detailed size guide. This comprehensive tool will walk you through the process of measuring your bust, waist, and hips to determine the most suitable size for your lingerie needs. Armed with this knowledge, you can browse through our exquisite collection with ease, knowing that each piece will be tailored to your unique measurements.
However, should you find yourself in need of further assistance or personalized recommendations, our dedicated team is just a click away. Simply reach out to us through our contact page, and we will be more than happy to provide you with expert guidance and support. Your satisfaction is our top priority, and we are committed to helping you find lingerie that not only fits perfectly but also makes you feel fabulous.
Nestled within the picturesque scenery of the Gold Coast, Australia, specifically in the charming locale of Broadbeach Waters, Lingerie Fox curates an exquisite collection of intimate wear sourced directly from the fashion capitals of Europe and the USA.
Our unwavering dedication to providing discerning customers with premium designer lingerie sets us apart, guaranteeing that you indulge in the epitome of luxury with every purchase. Embrace the allure of sophistication and elegance as you explore our handpicked selection of meticulously crafted pieces from esteemed brands that define excellence in the realm of intimate apparel.
A Seamless Returns Experience.
Ensuring customer satisfaction is our top priority at Lingerie Fox. If you find yourself less than thrilled with your purchase, fret not – we've got you covered with our seamless returns and exchange policy. Our aim is to make the process as hassle-free and convenient as possible for you.
Whether it's a sizing problem, a change of preference, or a defective item, we've got the solutions to ensure your happiness and peace of mind. Our customer-friendly policy allows for easy exchanges, store credits, or even the option to choose a different style that better suits your needs.
At Lingerie Fox, we understand that shopping online can sometimes be a gamble, which is why we stand by our commitment to providing you with a smooth and efficient returns experience. We believe that your satisfaction is paramount, and we are dedicated to making sure that every aspect of your interaction with us leaves you feeling delighted and valued.
So, shop with confidence knowing that if the need arises, our returns and exchange policy is here to support you every step of the way. Your happiness is our success, and we are here to ensure that your shopping experience with us is nothing short of exceptional.
When you discover the new irresistible piece or pieces you desire, it's time to make them yours. Choose the perfect color, select your size (if applicable), and effortlessly add them to your virtual shopping cart with a simple click.
Once you've assembled your desired items in your cart, navigate to the top right corner of the page and click on the CART link to review your selections. Should you change your mind about any item, simply click on the REMOVE PRODUCT link to adjust your shopping bag contents.
Ready to make your purchase? Proceed to the checkout by clicking on GO TO CHECKOUT. Here, you'll finalize your order by entering your address details, phone number, selecting your preferred payment method, and completing the transaction. Keep an eye out for the order confirmation, which will be sent to either your email or mobile phone number. Remember to check your spam or junk folder if you don't spot the confirmation in your inbox.
By following these simple steps, you can seamlessly navigate the shopping process and eagerly anticipate the arrival of your new treasured items.
To uphold the exquisite softness and opulent allure of your lingerie ensembles, it is paramount to adhere to meticulous care practices that ensure their longevity and beauty. Delicate fabrics and intricate details demand a gentle touch and specialized attention to maintain their pristine condition over time.
The first step in preserving the allure of your lingerie pieces is through the method of cleaning. We recommend indulging your cherished garments in a pampering hand wash ritual. Begin by delicately submerging them in cold water, accompanied by a mild detergent that is gentle on the fabrics. Avoid the harsh effects of bleach and fabric softeners, as they can compromise the integrity of the luxurious materials and intricate embellishments that adorn your lingerie treasures.
When it comes to storage, treat your lingerie with the utmost care by providing it with a sanctuary that promotes its longevity. Opt for a dry and cool environment to safeguard the delicate fabrics from potential damage. For optimum preservation, store your treasured pieces flat in a drawer, ensuring each item is nestled in tissue paper to uphold its natural shape and prevent any possibility of snagging or misshaping.
By embracing these expert care guidelines, you are not only safeguarding the elegance and splendor of your lingerie collection but also nurturing a timeless investment that exudes sophistication and allure. Embrace the art of delicate care to cherish your lingerie pieces for years to come, enveloping yourself in a world of refined luxury and enduring beauty.
At Lingerie Fox, we prioritize the protection of your personal information, ensuring it remains private and confidential. When you join us as a valued shopper and VIP customer, we kindly request your name and email address to enhance your shopping experience. For online orders, we will need your billing and shipping details, along with a contact number to ensure smooth delivery.
Opting in for marketing updates during your registration means you'll receive exclusive offers and the latest news directly to your inbox. If, at any point, you prefer not to receive such communications, you can easily unsubscribe with just a click.
We want your shopping journey to be delightful and seamless. Should you have any queries regarding deliveries, styles, or sizes, our dedicated team is always here to assist you. Happy browsing, and remember, we're just a message away for any assistance you may need.
SECURE AND DISCREET DELIVERY
Concerned about prying eyes or curious neighbors? Rest assured, our packaging is discreetly designed to maintain your privacy. Your order will arrive in a plain grey plastic mailer bag, ensuring that your indulgence remains a secret between you and Lingerie Fox.
Keeping tabs on your online orders is essential for a seamless shopping experience. Once you've made a purchase from Lingerie Fox or any other online retailer, tracking your order through the postal system ensures that you know exactly where your package is and when it will arrive at your doorstep. Here's a comprehensive guide to help you navigate the tracking process like a pro.
- Obtain Your Tracking Number: Upon dispatch of your purchase, you should receive a confirmation email from Lingerie Fox containing your unique tracking number. This alphanumeric code is your key to monitoring the journey of your package through the postal system.
- Visit the Postal Service Website: Head over to the website of the postal service provider handling your delivery. Enter your tracking number in the designated tracking section on the site's homepage.
- Track Your Package: Once you've inputted your tracking number, hit the 'Track' button. You'll be presented with real-time updates on the current location and status of your package. Keep an eye out for any delivery exceptions or delays that may affect the estimated arrival time.
- Set Up Notifications: Many postal services offer the option to receive notifications via email or text message regarding the status of your delivery. By opting in to these alerts, you can stay informed about any changes in the shipping timeline.
- Contact Customer Support: If you encounter any issues with tracking your order or have specific inquiries about the delivery process, don't hesitate to reach out to Lingerie Fox's customer support team. They will be able to provide you with assistance and address any concerns you may have.
By following these steps, you can track your order with confidence and ensure a smooth delivery process. Stay informed, stay updated, and eagerly anticipate the arrival of your Lingerie Fox package with ease.
At Lingerie Fox, we understand that sometimes items may need to be returned. Our return process is designed to be simple and hassle-free for our customers. To initiate a return, all you need to do is fill out the returns form provided on our website and ship the item back to our designated returns address.
For more in-depth guidance on our returns procedure, we recommend reviewing our Returns Policy. This resource outlines the steps you need to take to ensure a seamless and efficient return process. You can find further details on our returns process by visiting our dedicated returns page on our website.
We strive to make returning an item as convenient as possible for our customers, and our aim is to provide a positive experience even in the event of a return. If you have any questions or require assistance with your return, our customer service team is always ready to help.
To apply a discount code at the online checkout, follow these easy steps:
- Shop for your desired items and add them to your cart.
- Proceed to the checkout page.
- Look for the "Apply Discount Code" or "Promo Code" box. This is where you will enter your discount code.
- Enter the discount code exactly as it appears, making sure to use uppercase and lowercase letters correctly.
- Click on the "Apply" or "Submit" button to activate the discount code.
- The discount should now be reflected in your total amount due.
It's important to note that discount codes may have certain terms and conditions, such as minimum purchase requirements or expiration dates. Be sure to read the fine print associated with the discount code to ensure it is valid and applicable to your purchase.
By following these steps and being mindful of any terms and conditions, you can successfully apply a discount code at the online checkout and enjoy the savings it brings. Happy shopping!
Nestled in the vibrant surroundings of the Gold Coast, Australia, Lingerie Seduction is a beacon of elegance and luxury in the world of intimate apparel. With a discerning eye for exquisite designs, we curate our collection by sourcing alluring pieces directly from the fashion capitals of Europe and the USA. Our dedication to providing discerning clients with top-tier designer lingerie sets us apart, guaranteeing that you'll indulge in only the most luxurious and high-quality garments from esteemed brands within the industry.
When shopping at Lingerie Fox, you have a range of convenient payment options to choose from. Whether you prefer the ease of using a Debit Card, Credit Card, the security of Paypal, or the flexibility of Zip Pay, we've got you covered.
For those who opt for direct deposit payments or have any inquiries regarding payments, feel free to reach out to us via email. Our dedicated team is here to assist you every step of the way.
If you're a Zip Pay user, rest assured that the payment process will be seamless for you. Simply proceed with your purchase, and you'll be smoothly redirected to the Zip Pay website to complete your transaction hassle-free.
At Lingerie Fox, we make sure that your shopping experience is not only enjoyable but also stress-free when it comes to making payments. Choose the method that suits you best and indulge in the luxury of our lingerie collection with ease.